Terms of Service
Covad Swift Logistics & Delivery • RC: 9429700 • Effective: October 2026
1. Food & Grocery Orders
Covad Swift connects customers with registered restaurants, fast-food outlets, and supermarkets. All meal preparation, ingredient freshness, and initial packaging are the responsibility of the merchant. Covad Swift ensures insulated courier dispatch directly to your designated delivery address.
2. Parcel Courier Services & Prohibited Goods
When dispatching packages via Covad Swift, senders warrant that packages do not contain illegal narcotics, firearms, explosives, hazardous chemicals, stolen property, or live animals. Senders must accurately declare fragile contents. Covad Swift reserves the right to decline or report suspicious packages to Nigerian law enforcement authorities.
3. Delivery PIN Verification & Safe Handoff
To guarantee zero-dispute deliveries, food orders and parcels are protected by a secure 4-digit Delivery PIN issued in your app or order tracking page. The rider is strictly required to verify this PIN before releasing items. Providing your PIN to the courier constitutes legal confirmation of receipt in good condition.
4. Pricing, Service Fees & Payment Processing
All prices are listed in Nigerian Naira (NGN ₦). Delivery fees are calculated dynamically based on real driving distance between pickup and dropoff. Orders are subject to a transparent Platform Service Fee which funds payment gateway processing, GPS navigation APIs, and customer care. Payments are processed securely via Paystack via card, bank transfer, or USSD.
5. Pay on Delivery (Collect on Delivery)
For eligible parcel dispatches, senders may choose "Collect on Delivery". The recipient pays the delivery fee upon parcel arrival using an instant dynamic Paystack transfer account generated on the rider's phone. Parcels will not be released until electronic confirmation of transfer is received.
6. Cancellations & Refunds
Food orders may not be cancelled once kitchen preparation has begun. If an order arrives damaged, missing items, or materially late due to platform error, customer claims must be submitted within 2 hours of delivery with photo evidence for immediate replacement or wallet credit refund.
Disputes & Governing Law
These Terms are governed by and construed in accordance with the Laws of the Federal Republic of Nigeria. Any disputes arising shall first be addressed through good-faith mediation facilitated by Covad Swift customer support. If unresolved, disputes fall under the jurisdiction of the courts of Lagos State.
Questions regarding our terms?
Sultan Plaza, 2b Ikosi Road, Ketu, Lagos 105102, Lagos, Nigeria • contact@covadswift.com